Grievances Policy

Club Statement

Whilst we strive to run the Club as effectively, efficiently and equitably as possible we accept that on occasion, differences of opinion may arise and we are keen that these instances are discussed sooner than later as experience shows that problems allowed to fester only become worse in the long run. We would therefore encourage anyone who feels aggrieved by a situation to raise it with the respective team manager in the first instance. If the problem cannot be resolved the Club can be approached as the following complaints procedure.

Club Complaints Procedure

In the event that any member feels that he or she has suffered discrimination in any way or that the Club Policies, Rules or Codes of Conduct have been broken theyshould follow the procedures below:

1.       They should report the matter to the Club Secretary describing the circumstances of the grievance.

The report should include:     

·         Details of where, when and what took place.

·         Any witness statement(s) and name(s).

·         Names of any others who have been treated in a similar way.

·         Details of any former complaints made, date and when and to whom made.

·         A prefered solution to the the situation.

2.       The Club’s Management Committee will sit for any hearings that                       are requested.

3.       The Club’s Management Committee will have the power to:

·  Warn as to future conduct;

·  Suspend from membership;

·  Remove from membership;

any person found to have broken the Club Policies, Rules or Codes of Conduct.